Shipping and delivery

This policy applies to orders placed directly on safejawz.com. Enter your delivery address at checkout to see the options and shipping charges for your order before you pay.

Delivery options and prices

Free UK shipping is available on orders over £30. Checkout will show the eligible delivery option.

Delivery estimates start on the date your order is dispatched. Please allow an extra 1–3 business days around public holidays in the UK or your destination country.

US dispatch cut-off

US orders placed before 12 noon Eastern Time (ET) are eligible for same-day dispatch Monday to Friday, excluding public holidays.

Tracking your order

We’ll email your tracking information when your order is dispatched so you can follow your parcel.

International orders

SAFEJAWZ covers all applicable import taxes and customs duties on international orders. You won’t need to pay these charges when your parcel arrives. If the carrier asks you to pay import taxes or duties, email hello@safejawz.com with your order number and a copy of the payment request so we can help.

In case of a problem with your delivery

If your parcel hasn’t arrived by the expected date, or tracking shows it as delivered but you haven’t received it, email hello@safejawz.com. Include your order number if you have it so we can look into what happened and explain the next steps.

If you spot an error in your delivery address, email us as soon as possible. We’ll check whether we can update it before dispatch.

For order cancellations, returns and refunds, see our Returns and Refunds Policy. Your statutory rights apply.