Terms & Conditions of SAFEJAWZ Mouthguards

UK Delivery - Shipped via Royal Mail.

Standard delivery: 2-4 business days 

Express: 1-2 Business Days

International Delivery - Shipped via Royal Mail

Europe: 5-7 Business Days 

Rest of World: 7-10 Business Days 

USA Delivery - Shipped via USPS. 12pm same day dispatch cut off.

Standard: 2-5 Business Days

Express: 1-3 Business Days

Bank Holidays

Please allow an extra 1-3 working days around Bank Holidays inside or outside the UK.

Returns/Refunds.

If within 7 working days (from date of delivery) you wish to withdraw from a purchase, with no error on our part, you may do so by returning the goods to the below address at your own cost and your own risk. You will then be refunded for the original item cost and the original postage costs. Please include your order number in the package and ensure the item is in an unused, saleable condition.

If after 7 working days and up to 14 working days you wish to return the item(s), you will be refunded for the price of the item only. Original delivery costs will not be refunded and return delivery costs will be payable by the customer. After 14 days Protective Sportswear Ltd will not accept any returns for reasons other than if the goods arrived defective or if it is due to a fault of our own.

We reserve the right to refuse an exchange or refund if the item(s) are returned in a non-salable condition, are without the original packaging or are damaged.

Due to the nature of our products, for hygiene reasons, we will never accept a return where the packaging has been opened, and/or the product has been handled. Should we receive an item that has been, no refund will be given unless the item is faulty. If the order was incorrect, make sure you send it back to us in a re-salable condition - then all your costs will be refunded.

For items that need returning due to an error on our part or because they are damaged or defective items, we will refund the cost of the item(s) delivery charges incurred in sending the item to you and pay your costs of returning it to us by refunding your return postage costs or sending you a return label.

A refund will be given in the same form of payment originally used for the purchase. Protective Sportswear Ltd will check over all items returned as damaged/ defective. When returning a defective item a note must be included stating the original order number and delivery address as well a description of the fault. Failure to provide this information may void your claim In the event that we disagree with damaged/ defective claim, we reserve the right to send the order back to the original address provided by the customer, re-charge you for the item(s) and to recover our fees and expenses from you.

Any orders for personalised goods are non-refundable unless the problem is of our own fault. Should you have any problems with personalised orders, please contact customer services (hello@safejawz.com) and we will try to resolve the issue promptly.

Please note, colours may appear different on varying device screens. We have ensured that all our colour choices are an exact match as per our raw product imagery but they may display differently on different screens.


We do not take responsibility for any parcels that do not arrive at the customer’s address once dispatched. No refunds or replacements will be given. Should this occur, our customer service department will contact the shipping company in an attempt to track the missing item(s).

If you return an item to us outside of the terms of our returns policy and your statutory rights do not apply we may not refund you. If you would then like the order returned, Protective Sportswear Ltd will return the item to you at your expense and you will be liable for any charges incurred in doing so. When receiving an item for refund outside of our returns policy we will make a number of attempts to contact you. If we have not heard from you within 14 days of receipt of the item the order will be nullified and we will keep the funds paid for the item including any postage fees.
You should contact hello@safejawz.com for any refund queries.

Our returns policy does not affect your statutory rights.

 

Order Processing and Payment

Any orders processed through our website are subject to Safejawz accepting the order. Please note that the automated acknowledgement e-mail sent out following an order is not confirmation that your order has been accepted. Once the order has been accepted, a contract to purchase and deliver goods between you and Safejawz takes effect. Legal title will pass to you once the goods have been delivered. The contract between Safejawz and the customer only relates to those items listed in the acknowledgement e-mail.

You will be charged for the goods purchased before the goods have been dispatched.
All of our products are subject to stock availability. If following your order, we find a stock out on that particular item; first of all we may inform you of the wait time until the item is back in stock. If you decide that you do not wish to wait for the item, we will offer you a replacement at the same quality or above for the same price. You are not obliged to accept the replacement; alternatively, we can offer you a full refund and cancel the order. If the order contains multiple items, we will ship the items that can be fulfilled and refund the item(s) that cannot be supplied. This is something that we hope will not happen often.

All prices on our site are inclusive of VAT. Some prices and special offers may change and may only last for limited time periods, we reserve the right to withdraw or amend all prices at our discretion. Given that our website contains multiple products, it may be possible that items are priced incorrectly. Should you order a product that is incorrectly priced, we will notify you as soon as possible and give you the option of either amending your order to the correct price or cancelling the order completely. We are not obliged to sell goods at the incorrect price if the error could have reasonably been recognised by the customer.
You will be notified of all delivery costs during the order process. If you order over the phone we will inform you of any extra costs.
Prices on our website may vary from prices in our separate catalogues or other selling media.

IP Disclaimer and Image Rights

You should not upload or send us any items which contains or uses other material (including but not limited to text based annotations and comments) of which you do not own the intellectual property  or for which you do not have the written consent of the appropriate property owner to use in the manner that you wish to use and/or which contain any of the following:

  1. Any material which is pornographic, indescent or offensive;
  2. Material that promotes any kind of discrimination based on gender, sex, religion, nationality, disability, sexual orientation or age;
  3. Material likely to incite hatred or violence;
  4. Material which is defamatory of any person;
  5. Material which conerns any criminal act;
  6. Material that includes the use of any third party’s intellectual property;
  7. Material that is in breach of any legal duty owned to a third party, such as a contractual duty or a duty of confidence;
  8. Material that promotes any illegal activity;
  9. Material used to misrepresent your identity or affiliation with any person;
  10. Material which is likely to harass, upset, embarrass, alarm or annoy any other person;
  11. Material that breaches the any applicable laws or legislations worldwide.

You will fully indemnify and hold harmless us and our officers and employees against any action, claim, damages, liability, costs and expenses arising out of:

  1. Any use by you or your guests of our websites in breach of any of the aforementioned terms.
  2. Any claim that providing us with and material by you or on behalf of you is an infringement of any third party’s copyright, trademark or any other IP rights.
  3. Any claim that the processing, printing or other dealing by us of any images provided by you or on behalf is an infringement of any third party’s copyright.

Marketplace Policy

By ordering from SAFEJAWZ you accept our marketplace policy - SAFEJAWZ resellers and their trade customers are not permitted to sell SAFEJAWZ products on or to Amazon. Other marketplaces are acceptable. Any questions should be directed to your local sales contact.


Content Ownership

Pictures used on the site are not all owned by Safejawz. Any unauthorised copying or modification of our site content is strictly prohibited. It is the property of Safejawz and is by protected by UK and international copyright laws.
We reserve the right to use any imagery you provide us as artwork to use on your mouthguard for our own marketing purposes. We may share photos of your completed product on various marketing portals such as social media and our website.

Competition/ Promotion Terms and Conditions.

These rules apply to all competitions free draws, prize competitions and instant win offers on safejawz.com, the "safejawz" Facebook page, or the @safejawz twitter account and any other of our official social media outlets. Depending on the competition, there may well be other restrictions or rules that apply which aren’t stated on the website.

1. The prize is non-transferable, non-negotiable and no cash alternative will be offered.
3. safejawz.com or any other partner in a competition which provides the prize(s) reserve the right to substitute the prize(s) for (an)other prize(s) of equal value.
4. There is no purchase necessary to enter the competition unless it is otherwise stated on that promotional activity with a specific competition.
5. By entering the competition, the entrant agrees to be bound by the rules and by any other requirements set out in the promotional material accompanying the promotion.
6. By entering the promotion, the entrant agrees to the terms of the privacy policy available at (post privacy link here) In addition, we may pass your personal information to the promoters and their data processors. However, we always demand that those parties adhere to the same security procedures that we follow ourselves.
7. In the case that a competition can be won which may result in time off work, it is assumed, that your employer is in agreement to time off. It is the winning entrant’s sole responsibility to arrange the time off work and when dates are specified by ourselves, they cannot be altered.
8. Depending on the nature of the prize, further conditions/ restrictions may be subject to its use.
9. Usually we will notify winning entrants by e-mail on the day of the draw but timescale may be different which will be detailed in terms and conditions of specific competition. Notification may be given through Facebook or Twitter should they be the only available means of contact the winning entrant. Winners are given five working days to respond to the e-mail or other form of notification where relevant before another winner will be drawn/ chosen.
10. By entering any competition, the winner(s) consent(s) to any publicity generated as a result of the promotion, and use on the www.safejawz.com website at any time.
12. The decisions of Safejawz editors are final. The odds of winning are dependent upon the amount of entries received. Through competitions that aren’t classified as ‘prize draws’ the winning entrant can be decided at the discretion of those Safejawz employees who are managing the competition.
13. Only one entry per person unless competition is a ‘caption contest’ format is published through Facebook/ Twitter or other promotional channels.
14. Safejawz will not accept responsibility for loss through technical fault, incomplete, illegible or other damaged entries. Proof of entry is not automatically proof of receipt.
15. You hereby grant and assign to Safejawz the entire copyright and other intellectual property rights in and/or arising from your entry and your involvement in the Competitions (including, without limitation, all interviews, pictures, audio, audio-visual, whether your appearance is featured or incidental) in all media and technology (the “Products”), and where such Products are not in existence at the date of these terms and conditions, by way of present assignment of future assignment. In addition, you irrevocably and unconditionally waive all rights granted to you pursuant to Sections 77-89 (inclusive) of the Copyright, Designs and Patents Act 1988 (as may be modified, superseded or re-enacted) and any similar so-called “moral rights” prevailing in any part of the World.
17. The promoter, unless otherwise stated in the Terms and Conditions of the specific competition, safejawz.com is a trading name of Protective Sportswear Ltd. Company Number - 8913723 Registered address: Unit 10, Birch Lane Business Park, Aldridge, WS9 0NF.

Mobile Terms of Service

Protective Sportswear Ltd.

Last updated: July 23, 2024
The Protective Sportswear Ltd. mobile message service (the "Service") is operated by Protective Sportswear Ltd. (“Protective Sportswear Ltd.”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
 
By consenting to Protective Sportswear Ltd.’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Protective Sportswear Ltd. through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
 
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Protective Sportswear Ltd.. Your participation in this program is completely voluntary.
 
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
 
You may opt-out of the Service at any time. Click the unsubscribe link (where available) in any text message to cancel. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Protective Sportswear Ltd. mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
 
For Service support or assistance, please email hello@safejawz.com.
 
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
 
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
 
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Our Declaration of Conformity can be found here.